Walgreens has a myriad of ways to let customers refill their prescriptions. The initial goal of the campaign was to raise awareness of these options. The email had a click through rate nearly triple a typical pharmacy email, and the landing page yielded a conversion rate twice the site average. The messaging is now being extended to serve as a trigger following customer acquisition campaigns.
Walgreens Pharmacy Chat service allows customers to chat live with pharmacy staff 24 hours a day, seven days a week. A new log was designed to coincide with a …